Privacy Policy

We only collect what we need to take your order and deliver it. That includes:

• Your messages to us. The content of the chats you send on WhatsApp or Instagram, so our assistant can understand what you want to order and answer your questions.
• Contact details. Your name and the phone number or social handle you message us from, provided to us by WhatsApp or Instagram so we can reply.
• Order details. The products, quantities, and prices in your order.
• Delivery & payment choices. The delivery address you enter and the payment method you pick (Cash, Mobile Money, or Bank Transfer) on the order confirmation page.

We do not collect payment card details. Payment is arranged directly with you (cash on delivery, mobile money, or bank transfer) — we never ask for or store card or banking passwords through this service.

We use the information above to:

• Understand, prepare, and fulfil your order.
• Reply to your messages and answer questions about products, prices, and availability.
• Arrange delivery to your address and settle payment.
• Keep records of sales for our accounting and to reprint your invoice or receipt if you ask.
• Improve our service and prevent misuse or fraud.

We do not use your information for advertising profiling, and we do not sell it.

When you chat with us, your messages are processed by an AI assistant (powered by Anthropic’s Claude) to understand your order and reply in natural language. Only the details needed to handle the conversation are sent for processing.

Anthropic processes this data on our behalf to generate a response and, per its API terms, does not use it to train its models. A real person at Rabah Foods can step in at any time, and your order is only created once you confirm it on the confirmation page.

We share information only with the service providers that make ordering and delivery work. Each acts on our instructions:

We may also disclose information if required by law, or to protect the rights, safety, or property of Rabah Foods, our customers, or others.

Your information is stored in Google Firebase (Google Cloud), protected by access controls and industry-standard security. Only authorised Rabah Foods staff can view customer and order records. Some of our providers (Meta, Anthropic, Google) may process data outside Ghana; where that happens, they maintain their own safeguards for it.

No system is perfectly secure, but we take reasonable steps to guard your information against loss, misuse, and unauthorised access.

We keep your order and payment records for as long as we need them to run the business and meet accounting and legal obligations. Chat conversations used to take an order are retained only as long as needed to complete and support that order. You can ask us to delete information we are not legally required to keep — see below.

• Access & correction. Ask us what we hold about you, or to correct it.
• Deletion. Ask us to delete your personal information where we are not required to keep it.
• Stop messaging. You can stop chatting with us at any time, or block the number on WhatsApp/Instagram, and we will stop sending you messages.

To make any of these requests, contact us using the details below.

Our ordering service is intended for adults. We do not knowingly collect information from children under 18. If you believe a child has provided us information, contact us and we will remove it.

We may update this policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Significant changes will be reflected here before they take effect.